FREQUENTLY ASKED QUESTIONS

What is your customer service number?

+86 18312319181
Monday - Friday: 9:00 am - 7:00 pm , China time

How much paint do I need to buy?

You can send us an email or add us on WhatsApp for inquiries, and we will reply within 1-2 business days.

Can Meilida Paint match colors?

Yes. We offers many custom color-match options. Contact us to learn more.

Why is the color displayed on my computer different from the product I received?

Due to differences in computer monitors, colors may vary. Therefore, we will customize colors for you based on the Pantone color chart and send a color chart sample before confirming the formal order to ensure color consistency. Bulk orders can reduce color differences. We recommend that you order a sufficient quantity at once and use the same batch of products on the same wall.

What is the certification required for the company's products exported to various countries?

Generally, there are transportation inspection reports and MSDS, both of which prove the safety of the goods. If the customer has special requirements, it can be arranged according to the customer's requirements after confirming the order.

What is the MOQ of the order?

Depending on the specific product, the MOQ is generally 100kg.

How can I track my order?

After you place your order, we will ship it as soon as possible according to the specific details of the order and keep you updated on the order's logistics status.

Depending on the situation, it can be delivered to your address within 7-30 business days.

How long does the proofing cycle take? How long does the order production cycle take?

Proofing cycle 3-5 days
Production cycle 3-7 days
The cycle of foreign trade orders involving packaging customization is about 30 days:

It takes 25 days for material preparation, mainly due to the long design and production cycle of custom packaging barrels. Generally, it takes 3-5 days for packaging design and repeated confirmation by customers. Custom production of barrels takes 20 days, and product production takes 5 days.

If there is no need for customized packaging, or the progress of packaging with stickers will be shortened to about 15 days.

If the packaging design and the customer repeatedly confirm that the time exceeds the time limit, the time will be postponed.

CONTACT US FOR ANY QUESTIONS